Me & KL

It seems like I always have a tale to tell if I go KL.

KLIA Counter B18, June 4th 2008 at 7:38AM

Let me tell you why I don't think I could be a good customer service people!

So here I was checking in for a flight back to Kuching on MAS. So I handed this lady (the ground staff) my I.C., and my Enrich card (can't wait to redeem my points for 4 return flight from New York-Kuching!).

Staff: Mana itinerary awak?

Me: Takde, kene ke?

Staff: Kene, what if the server breaks down?

Me: Kalau confirmation number tak cukup ke?

Staff: Tak, kene itinerary jugak!

Me: Lain kali saya buat macam tu.

Staff: Awak register nama tak letak middle name ke?

Me: Tak! (I think she was gonna complain again about that, but thought otherwise)

Staff: Berapa beg?

Me: 2 (with a peace sign--showing 2 fingers, and I put one bag on the conveyor belt thingy)

Staff: Ok (but she only checked in one bag for me)

Me: Saya ada 2 beg!

Staff: Hmmphh!!

~~~~~~

So here's the thing.. What's wrong with the converstaion.

OK... First thing, she didnt even smile once! What happened to the "Service with a SMILE?"

Then, the itinerary part. I've flown on MAS before (EWR-KL-KCH) without an itinerary, well, at most, a confirmation number.

Did I get grilled for not having one?
NO!

Did I have problems checking in?
NO!

And my parents never fussed about us printing the itinerary either, and my dad doesn't. He just gets the confirmation number. And has he ever had problems before? I tell you NO! I just checked my itinerary in my email, and it doesn't state that I should have my itinerary with me. And neither did the MAS website have any small print on this issue either. Apalah!

Also the part with me buying the ticket with just my first and last name. I didn't know I had to put there my middle name. Again, I've flown international (on MAS mind you) and they never cared that I didn't put my full name! And my sisters just use their first names only too! And never a problem!

I told my mum of this incident, and the first question she asked was:

"Melayu ke?"

Yes she was! With her turquoise tudung. I wonder how high her baju kebaya's slit is! I wanted to just reply her back with all the situations I've been in. How much of an experienced traveler I was! Ahaha, but I was so stunned by her "outspokenness" than it rendered me speechless! I have to say I do have quite good spoken English, but I sucked it up and spoke to the staff in Malay. Aiyo, my Malay can sometimes be so ikut buku!

I haven't checked in at KLIA for maybe 3 years! It's either New York straight to Kuching, or LCCT because AirAsia was definitely cheaper! But since MAS has this RM0 fares deal, I was gonna try it. I have checked in in Kuching, but it's usually with my parents--Business Class treatment you know! And never a problem (I think)! Then again, my parents and their constant travelling have made them on a first name basis with the ground staff.

Now, I won't go on AirAsia complaining!